The TELSTAR Project will provide a technology enabled Learning Framework accessible via a web portal which addresses the needs of work-based learners and their employers. The project will be developed in partnership with the Call and Contact Centre Industry in the North West of England. By offering a range of learning opportunities from different providers and accrediting individual learners the Learning Framework will support organisations in the achievement of their objectives and build sustainable capability in the contact centre sector

The overall aim is to provide contact centre employers, employees and learning providers in the region with a learning framework and web portal including technology enabled systems and processes to assess, accredit and support business focused learning opportunities. The specific objectives of TELSTAR are to:
•Design and develop an online Learning Framework
•Design and develop a Knowledge, Skills and Competencies Audit tool
•Design and develop an Accreditation of Prior Learning Expert System
•Implement an ePortfolio, reflective learning journal and CV builder
•Supply online learning support materials
•Provide a learning community that offers an online social network
•Design and develop a Credit Recognition expert system
•Implement a web portal